SHIPPING

Introduction

We have worked very hard to create a fast, efficient and fair system for order processing and shipping. We understand you want your order quickly and at the lowest possible cost.

Where We Ship

We currently ship to Australia and New Zealand. However, customers who are in New Zealand are responsible for any additional customs, taxes and/or tariffs due. Should you reside outside of Australia and New Zealand we will endeavour to service your needs and request that you contact us directly before placing an on-line order.

Approved Couriers

We only use recognised couriers that have a full tracking system. We reserve the right to choose the most effective form of shipping for your package. If you already have an account with a shipper and you prefer to use your shipper account, contact us with your account number. You may utilise the "comments" field in the order process.

Order Tracking

We want to keep you as informed as possible and will send you emails as the status of your order changes. Initially you will be sent an order confirmation email shortly after you submit your order. After we reconfimr availablility of all products in your order, we will notify you as to when your order is scheduled to leave our warehouse. We'll inform you if any items in your order are not in stock and/or discontinued. You will be sent an email showing which items are available to ship immediately and given the choice to either cancel or process and ship your order if any items are out of stock. If your order is shipped via courier, you will be emailed a tracking number. You can then enter your tracking number(s) through the chosen courier website tracking system.